01 · The problem
The insurance operations layer is broken.
The traditional insurance assistance model is fragmented, expensive, and heavily dependent on manual coordination.
Broken financial incentives
The system makes more money when it spends less on customer service.
Reliance on intermediaries
There are too many operational layers between the insurer and the actual solution.
Loss of customer control
Insurance companies outsource their customer experience to external third parties.
Outdated infrastructure
The current model still relies on manual processes and structures designed before the AI era.
